🔒 Terms & Conditions

TERMS & CONDITIONS

By requesting, scheduling, purchasing, or receiving services from Top Quality Roadside Assistance / TQRSA Enterprise LLC (“TQRSA”), the customer acknowledges and agrees to the following Terms & Conditions.

These terms apply to all services provided by TQRSA, including services requested by phone, text message, website, online booking, third-party dispatch, or any other method.​​

SERVICES PROVIDED, QUOTES & PRICING

Services Provided

TQRSA is a mobile roadside assistance and automotive service provider. Services may include, but are not limited to:

• Mobile tire replacement, installation, mounting, balancing, and tire repair/patch services

• Spare tire installation

• Jump starts and battery services

• Vehicle lockout assistance

• Fuel delivery

• Mobile EV charging and EV low-voltage assistance

• Mobile mechanic services

• Towing coordination

• Fleet roadside services

• Other roadside or automotive services approved by TQRSA

 

Service availability may vary based on location, technician availability, equipment, parts, vehicle condition, safety conditions, and time of service.

Quotes & Pricing

All quotes are based on the information provided by the customer at the time of the quote. Customers are responsible for providing complete and accurate vehicle, service, tire, location, and condition information.

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Pricing may vary based on the requested service, vehicle, tire or parts required, distance, location, time of day, roadway conditions, weather, accessibility, safety conditions, and additional labor or equipment required.

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Applicable after-hours, highway/hazard, weather, mileage, parts, tire, fuel, processing, additional labor, and other service charges are added when applicable under TQRSA's policies.

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If information provided by the customer is incorrect, incomplete, or the actual service conditions differ from what was originally reported, TQRSA reserves the right to adjust the quote before or during service when additional work, parts, equipment, travel, or fees become necessary.

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Quoted and accepted prices are non-negotiable.​​

REQUIRED $100 DISPATCH DEPOSIT

A $100 deposit is required for all service calls, regardless of the time of day, and must be paid before TQRSA dispatches a technician. The deposit is applied toward the customer's total service balance.

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Once a technician has been assigned and/or dispatched toward the customer's location, the $100 deposit is non-refundable.

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The deposit will remain non-refundable if the customer:

• Cancels, changes their mind, or refuses service

• Leaves the service location or becomes unavailable

• Fails to answer or respond to TQRSA or the technician

• Provides an incorrect or inaccessible service location

• Provides incorrect vehicle, tire, fuel, or other service information

• Obtains assistance elsewhere, repairs the vehicle, or moves the vehicle before arrival

• Refuses required payment, identification, photographs, documentation, or authorization

• Prevents TQRSA from completing the service

• Cannot receive service because conditions at the disclosed location are determined to be unsafe after dispatch

 

The deposit compensates TQRSA for dispatch, technician time, travel, fuel, scheduling, and resources committed to the service call.

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If another dispatch is required after a customer cancellation, no-show, failure to respond, relocation, or other customer-caused interruption, TQRSA may require a new $100 deposit before redispatch.

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Payment of the deposit does not guarantee completion of service when unsafe conditions, vehicle-related conditions, incorrect customer information, or customer noncompliance prevent TQRSA from safely performing the requested service.​​

PAYMENT POLICY

Accepted Payment Methods
TQRSA is a cashless business. Accepted payment methods are:

• Zelle — Preferred

• Credit Card — 5% Processing Fee

• Debit Card — 5% Processing Fee

Cash and Cash App are not accepted for service payments.

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$100 Deposit Requirement

A $100 deposit is required before dispatch for all services, regardless of the time of day. The deposit is applied toward the customer's total service balance and becomes non-refundable in accordance with TQRSA's dispatch and cancellation policies.

TQRSA reserves the right to require full payment before dispatch or service when deemed necessary.

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Credit & Debit Card Payments
TQRSA does not accept credit or debit card information over the phone.

Customers paying by card will receive a secure payment link via text message and/or email. The customer or authorized payer must personally complete payment through the secure link.

All credit and debit card payments are subject to a 5% processing fee.

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Remaining Balance

The remaining service balance must be paid before service begins or at the payment stage specified for the particular service.

Once payment is requested, the customer has 5 minutes to complete payment unless otherwise authorized by dispatch.

Technicians are not authorized to begin or continue service based on a promise of future payment.

If required payment is not received within the allowed timeframe, TQRSA may cancel or discontinue the service and the $100 deposit remains non-refundable when applicable under TQRSA's dispatch and cancellation policies.

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Third-Party Payments

TQRSA may accept payment from a person other than the individual receiving service. Payment by a third party does not change or waive TQRSA's Terms & Conditions, pricing, deposit, cancellation, refund, documentation, dispatch, or service policies.

The individual submitting payment represents that they are authorized to use the selected payment method and authorize the transaction for the requested service.

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Payment Authorization

Submitting a deposit or payment through Zelle or TQRSA's secure payment link constitutes authorization of the transaction and acknowledgment of the applicable service charges and payment terms.

Payment of a deposit does not require TQRSA to perform or continue service when a customer refuses to comply with required payment, identification, documentation, authorization, or safety policies.​

CUSTOMER READINESS, WAIT TIME & ETA POLICY

Customer Readiness & Wait Time
Customers must be ready, reachable, and available when the technician arrives, and the vehicle must be accessible for the requested service.

TQRSA technicians are not required to wait for extended periods while a customer searches for keys, obtains payment, travels to the vehicle, waits for another person, leaves the location, or otherwise delays service.

Additional waiting time may be charged at TQRSA's current wait-time rate. TQRSA also reserves the right to leave the location if the customer is unavailable or causes an unreasonable delay. If the technician leaves due to a customer-caused delay or failure to respond, the $100 deposit remains non-refundable.

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Estimated Arrival Times
All ETAs provided by TQRSA are estimates only and are not guaranteed arrival times.

Arrival times may change due to traffic, weather, accidents, road closures, police activity, previous emergency calls, technician availability, distance, unsafe roadway conditions, equipment issues, or other circumstances outside TQRSA's reasonable control.

A delayed arrival does not automatically entitle the customer to a refund, credit, or return of the $100 deposit once dispatch has occurred.

AFTER-HOURS SERVICE, DEPOSIT & PRICING POLICY

$100 Deposit Requirement

A $100 deposit is required for all service calls, regardless of the time of day. The deposit must be paid before dispatch and is applied toward the customer's total service balance. Once a technician has been assigned and/or dispatched, the deposit becomes non-refundable.

 

After-Hours Period: 7:00 PM – 7:00 AM
Top Quality Roadside Assistance operates 24 hours a day. Any service dispatched between 7:00 PM and 7:00 AM is considered an after-hours service.

 

$100 After-Hours Fee
A $100 After-Hours Fee is added on top of the regular quoted service price for any service dispatched during the after-hours period. The $100 After-Hours Fee and the required $100 deposit are separate. The deposit is applied toward the customer's total service balance; the After-Hours Fee is an additional charge added to the regular quoted service price.

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The After-Hours Fee is also in addition to any applicable mileage, highway/hazard fees, parts, tires, fuel, additional labor, card processing fees, or other applicable service charges.

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Daytime Quotes & Delayed Dispatch
Receiving a quote or paying a deposit before 7:00 PM does not lock in daytime pricing. If payment, confirmation, or dispatch is delayed until 7:00 PM or later, the $100 After-Hours Fee will be added before dispatch.

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If the customer chooses not to proceed after the After-Hours Fee becomes applicable, any deposit that has already become non-refundable under TQRSA's cancellation and dispatch policies will remain non-refundable.

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After-Hours Availability
After-hours service is subject to technician availability, location, service type, equipment availability, and safety conditions. Payment of the After-Hours Fee does not guarantee a specific arrival time.

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Payment Requirements

All quoted after-hours pricing must be paid according to TQRSA's standard payment policy. Zelle is preferred. Credit/debit card payments are subject to a 5% processing fee and must be completed through the secure payment link sent by text message and/or email. Card payments are not accepted over the phone.

HIGHWAY & UNSAFE LOCATION SERVICES

$175 Highway/Hazard Fee

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A $175 Highway/Hazard Fee is added on top of the regular quoted service price for services performed on highways, interstate shoulders, entrance/exit ramps, high-speed roadways, or other locations determined by TQRSA to present an increased safety risk.

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The $175 Highway/Hazard Fee is separate from the required $100 deposit and is in addition to the regular service price and any other applicable charges, including mileage, after-hours fees, parts, tires, fuel, additional labor, processing fees, or other applicable service charges.

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Customer Location Disclosure

Customers are responsible for providing accurate information regarding the vehicle's location and surrounding conditions before dispatch. Customers must disclose if the vehicle is located on a highway, interstate, shoulder, entrance/exit ramp, high-speed roadway, or another potentially hazardous location.

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Failure to accurately disclose the location or surrounding conditions does not waive the Highway/Hazard Fee or TQRSA's safety requirements.

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Unsafe Locations & Non-Refundable Deposits

If a TQRSA technician has been dispatched and travels to the customer's location, but upon arrival determines that the location or conditions are unsafe to perform the requested service, the $100 deposit remains non-refundable.

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The deposit will not be refunded when service cannot safely be performed after a technician has already been dispatched and traveled to the customer's location.

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TQRSA may require the customer or vehicle to be relocated to a safer location before service can be performed. If the vehicle cannot be safely relocated or conditions remain unsafe, TQRSA reserves the right to refuse, stop, or discontinue service.

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Technician & Customer Safety

The Highway/Hazard Fee reflects the additional risk to our technicians, equipment, and customers when performing roadside services near moving traffic or under hazardous conditions.

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TQRSA has the sole right to determine whether conditions are safe enough to perform service.

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A technician may refuse, stop, relocate, or discontinue service at any time if conditions are determined to be unsafe.

Payment of a deposit, Highway/Hazard Fee, or other service charges does not guarantee that service will be performed when unsafe conditions exist.

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Technician safety takes priority over completion of service. Customer convenience does not override technician safety.

WEATHER CONDITIONS

$100 Weather Fee

A $100 Weather Fee is added on top of the regular quoted service price when service is dispatched or performed during hazardous weather conditions, including heavy rain, thunderstorms, extreme heat or cold, snow, ice, flooding, high winds, or other weather conditions that increase the risk of performing roadside service.

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The $100 Weather Fee is separate from the required $100 deposit and is in addition to the regular service price and any other applicable charges, including after-hours fees, highway/hazard fees, mileage, parts, tires, fuel, additional labor, processing fees, or other applicable service charges.

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Unsafe Weather Conditions

TQRSA reserves the right to delay, relocate, suspend, or refuse service when weather or roadway conditions create an unreasonable safety risk to our technicians, customers, or equipment.

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If a technician has already been dispatched and traveled toward or arrived at the customer's location before conditions are determined to be unsafe, the $100 deposit remains non-refundable.

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TQRSA may require the customer or vehicle to be relocated or may delay service until conditions improve.

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Safety & Service Availability

Payment of the $100 Weather Fee, deposit, or any other service charges does not guarantee that service will be performed when conditions are unsafe.

TQRSA has the sole right to determine whether weather and roadway conditions are safe enough to perform service.

Technician safety takes priority over completion of service.​

MOBILE TIRE SERVICE

Tire Size Verification & Customer Responsibility

Customers are required to provide the correct tire size before dispatch. TQRSA will verify the tire size provided by the customer via text message prior to dispatch or tire purchase.

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Customers should verify the tire size directly from the tire currently installed on the vehicle and not rely solely on the vehicle's year, make, or model.

The customer is responsible for the accuracy of the tire size they provide and confirm.

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If a customer provides or confirms an incorrect tire size, the customer remains responsible for the full cost of the incorrectly ordered, purchased, reserved, or transported tire.

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If TQRSA must obtain another tire because the customer provided or confirmed an incorrect tire size, the customer will also be responsible for the full cost of the correct replacement tire and any additional applicable delivery, mileage, labor, supplier, or service charges.

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Tire Pricing & Special Orders

Tire pricing may vary based on size, brand, availability, new or used condition, supplier pricing, distance, time of service, and installation requirements.

Tires purchased, ordered, reserved, or transported specifically for a customer's service require a larger deposit or full advance payment and will be non-refundable once purchased or committed to the customer's service request.

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Tire Warranty, Refund & Replacement Policy

All tire sales are final once installed and accepted by the customer. TQRSA does not provide refunds or exchanges for installed tires.

TQRSA provides no independent warranty on tires unless a warranty is expressly stated in writing at the time of purchase.

Any applicable manufacturer warranty on a new tire is subject to the manufacturer's own terms, conditions, exclusions, and approval.

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USED TIRES ARE SOLD AS-IS AND CARRY NO WARRANTY FROM TQRSA.

Once a used tire has been installed, accepted, and the vehicle leaves the service location, no refund, exchange, replacement, credit, or warranty will be provided by TQRSA for that used tire.

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Customers are responsible for inspecting and accepting the tire and completed installation before leaving the service location.

 

Payment of the invoice and/or authorization to proceed with installation constitutes acknowledgment and acceptance of TQRSA's Mobile Tire Service policies and applicable charges.​​

GENERAL ROADSIDE SERVICES

Jump Start & Battery Service
A jump start does not guarantee that a vehicle will start, remain running, or restart. Underlying battery, alternator, starter, electrical, charging-system, or mechanical problems are outside TQRSA's control.

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If TQRSA performs the requested jump-start procedure but the vehicle does not start or remain running due to a vehicle-related condition, service charges remain due and the $100 deposit is non-refundable.

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Fuel Delivery
Customers are responsible for providing and confirming the correct fuel type before dispatch. If incorrect fuel information is provided or confirmed, the customer is responsible for the original fuel purchased, replacement fuel, and any additional service, travel, or mileage charges. To the fullest extent permitted by law, TQRSA is not responsible for damage resulting from incorrect fuel information provided by the customer.

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Spare Tire Installation
Customers are responsible for ensuring that a usable and compatible spare tire is available with the vehicle. TQRSA does not guarantee the condition, safety, compatibility, air pressure, or remaining service life of a customer-provided spare tire.

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If the spare is missing, damaged, flat, incompatible, or cannot be safely installed due to the condition of the wheel, lug nuts/studs, wheel lock, vehicle, or other pre-existing condition, applicable service charges remain due, and the $100 deposit is non-refundable.

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Payment & Applicable Fees
The $100 deposit is applied toward the total service balance. After-hours, highway/hazard, weather, mileage, fuel, processing, and other applicable service charges are additional when applicable.

MOBILE EV CHARGING & VEHICLE COMPATIBILITY

Emergency EV Charging Service

TQRSA Mobile EV Charging is an emergency roadside charging service intended to provide enough energy to assist an electric vehicle in reaching a nearby charging station or other safe charging location.

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TQRSA does not provide or guarantee a full battery charge, specific percentage increase, specific amount of range, or specific number of miles gained.

Charging results vary based on the vehicle, battery, charging system, environmental conditions, and other factors outside TQRSA's control.

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Charging Time & Results

Charging speed, charging time, energy delivered, and estimated range gained may vary based on factors including:

• Vehicle year, make, and model

• Battery state of charge

• Battery temperature and condition

• Battery management system

• Vehicle charging limitations

• Vehicle software or configuration

• Charging-port condition

• Connector or adapter compatibility

• Communication between the vehicle and charging equipment

• Weather and environmental conditions

Charging time begins once TQRSA's charging equipment is connected and a charging session successfully begins.

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Additional charging time beyond the amount included in the customer's quoted service may result in additional charges at TQRSA's applicable rate.

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Vehicle & Charging Compatibility

Not every electric vehicle is compatible with every charging connector, adapter, voltage, charging method, or charging system.

The customer is responsible for accurately providing the vehicle year, make, model, charging-port type, battery status, and other requested vehicle information before dispatch.

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TQRSA does not guarantee that a vehicle will successfully communicate with or accept a charge from TQRSA's equipment.

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Vehicle-Side Charging Failures

TQRSA is not responsible for a vehicle's inability or refusal to accept a charge due to conditions including:

• Vehicle software or hardware

• Charging-port problems or damage

• Adapter or connector incompatibility

• Battery management system restrictions

• Manufacturer restrictions

• Pre-existing battery or electrical faults

• Vehicle configuration

• Aftermarket modifications

• Battery temperature or condition

• Vehicle shutdown or lockout conditions

• Other vehicle-related charging limitations

If TQRSA arrives with compatible charging equipment but the vehicle cannot accept, initiate, maintain, or complete a charging session because of a vehicle-related condition or compatibility issue outside TQRSA's control, applicable dispatch, travel, mileage, after-hours, highway/hazard, weather, diagnostic, or other service charges remain due and the $100 deposit remains non-refundable.

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Customer Expectations

Mobile EV charging is intended as emergency assistance and not as a replacement for normal charging-station use.

The amount of range displayed by the vehicle after charging is determined by the vehicle's own systems and may change based on driving conditions, climate control use, battery condition, temperature, speed, and other factors.

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Payment & Completion

Customers are responsible for all authorized EV charging charges and applicable additional fees.

Payment of the $100 deposit does not guarantee that the vehicle will accept a charge or achieve a particular charging result.

Once TQRSA has successfully delivered the authorized charging service, charges for completed charging time, energy delivery, labor, dispatch, and applicable service fees are final and non-refundable except where otherwise required by law.

PARTS & SPECIAL-ORDER ITEMS

Advance Payment & Special Orders
Parts, tires, batteries, or other items purchased specifically for a customer's service may require partial or full advance payment before TQRSA places the order.

Once a customer-specific or special-order item has been ordered, purchased, reserved, or committed through a supplier, all applicable parts charges are non-refundable, except where otherwise required by law.

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Customer-Provided Information
Customers are responsible for providing accurate vehicle and part information. If an incorrect item is ordered because of inaccurate information provided or confirmed by the customer, the customer remains responsible for the original item and any replacement item required.

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Manufacturer Warranties
Any applicable manufacturer warranty is subject solely to the manufacturer's terms, conditions, exclusions, and approval.

TQRSA labor, installation, dispatch, mileage, diagnostic, removal, or other service charges are separate from any manufacturer warranty and remain non-refundable unless otherwise expressly stated in writing.

CANCELLATIONS, NO-SHOWS & FAILURE TO RESPOND

Cancellation Before Dispatch

Customers may cancel before a technician has been dispatched. Any refund eligibility will depend on whether TQRSA has already committed or incurred expenses related to the service, including tires, parts, equipment, supplier costs, special orders, or other service-related expenses.

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Cancellation After Dispatch

Once a technician has been dispatched, the $100 deposit is non-refundable.

Cancellation after dispatch does not eliminate charges already incurred or committed, including applicable mileage, travel, parts, tires, special-order merchandise, after-hours, highway/hazard, weather, or other applicable service charges.

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Customer Availability & Communication

Customers must remain reasonably available by phone and/or text using the contact information provided when requesting service.

If the customer fails to answer calls or text messages, cannot be located, provides an incorrect or inaccessible location, leaves the service location, or otherwise prevents the technician from completing the requested service, the call may be classified as a customer cancellation or no-show.

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No-Shows & Non-Refundable Deposits

If a technician has already been dispatched and the customer becomes unreachable, leaves the location, refuses service, or otherwise fails to cooperate with completion of the service, the $100 deposit remains non-refundable.

If the customer later requests service again, the request will be treated as a new service call and a new $100 deposit may be required before another technician is dispatched.

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Technician Arrival

Customers are responsible for being present or ensuring an authorized person is available when the technician arrives. TQRSA is not required to keep a technician at the location indefinitely when the customer cannot be reached or located.​​

PRE-EXISTING VEHICLE CONDITIONS & DAMAGE

Customer Disclosure
Customers are responsible for notifying TQRSA of any known vehicle damage, mechanical or electrical problems, damaged wheels/rims, previously repaired components, aftermarket modifications, missing parts, damaged wheel locks, or other relevant conditions before service begins.

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Pre-Existing Conditions
To the fullest extent permitted by law, TQRSA is not responsible for damage, failure, or problems resulting from pre-existing conditions unrelated to the service performed, including:

• Bent, cracked, damaged, or previously repaired wheels/rims

• Damaged, stripped, seized, cross-threaded, or corroded lug nuts or wheel studs

• Damaged or missing wheel locks

• TPMS sensors or valve stems

• Suspension, brakes, axles, or wheel bearings

• Previously damaged or improperly repaired components

• Corrosion, excessive wear, or deterioration

• Improper prior installation or repair

• Pre-existing mechanical or electrical conditions

• Aftermarket modifications

 

Service & Additional Charges
If a pre-existing condition prevents normal completion of service or requires additional labor, equipment, parts, or time, additional charges may apply. TQRSA may refuse or discontinue service if continuing could cause damage or create an unsafe condition.

 

Documentation
TQRSA may photograph or record the vehicle and affected components before, during, and after service to document pre-existing conditions, completed work, safety concerns, and vehicle condition.

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The presence or discovery of a pre-existing condition during or after service does not, by itself, establish that the condition or damage was caused by TQRSA.

RIGHT TO REFUSE OR TERMINATE SERVICE

TQRSA reserves the right to refuse, cancel, suspend, or immediately terminate service when:

• Conditions are unsafe or the requested service cannot be safely performed

• A customer or other person becomes threatening, abusive, aggressive, harassing, or excessively disruptive

• Required payment is refused or not completed

• Fraud, theft, or unauthorized payment is suspected

• The customer provides materially false or inaccurate information

• The customer refuses required identification, photographs, documentation, or authorization

• The customer requests an illegal, unsafe, or unauthorized action

• Continuing service could reasonably endanger the customer, technician, equipment, vehicle, or surrounding property

• The customer otherwise refuses to comply with applicable TQRSA policies or reasonable technician instructions

 

TQRSA maintains zero tolerance for threats, harassment, violence, or abusive behavior toward technicians, dispatchers, contractors, or staff.

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If service is refused or terminated after dispatch because of the customer's actions, conduct, noncompliance, or inaccurate information, the $100 deposit remains non-refundable and any charges already incurred remain due.

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Payment of a deposit or other service charges does not require TQRSA to perform or continue a service that TQRSA determines is unsafe, unlawful, fraudulent, or contrary to company policy.

TOWING COORDINATION & THIRD-PARTY TOWING SERVICES

Tows Booked Through TQRSA

When a customer books towing service through TQRSA, TQRSA may coordinate the towing service and collect payment directly from the customer. Payment may be made through Zelle or an approved secure credit/debit card payment link in accordance with TQRSA's payment policies.

Payment to TQRSA does not necessarily mean the tow is physically performed by TQRSA. TQRSA may assign or coordinate the service with an independent third-party towing provider.

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Third-Party Towing Providers

Unless the towing service is expressly performed directly by TQRSA, the towing provider performing the service is responsible for the operation of its tow truck, equipment, personnel, loading, securing, transportation, unloading, insurance, licensing, and safe performance of the tow.

TQRSA coordinates the service and payment but does not control the independent towing provider's operation of its vehicle or equipment.

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Vehicle Damage & Third-Party Liability

When towing is performed by an independent third-party towing provider, that provider is responsible for the physical handling, loading, securing, transportation, and unloading of the customer's vehicle.

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To the fullest extent permitted by applicable law, TQRSA is not responsible for vehicle damage, property damage, loss, theft, or other damage caused by the acts, omissions, equipment, personnel, or towing operations of an independent third-party towing provider.

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Any claim involving alleged damage occurring during the physical towing, loading, transportation, or unloading of the vehicle must be addressed with the third-party towing provider that performed the service and/or that provider's insurance carrier.

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TQRSA may provide available provider or service information reasonably necessary for the customer to pursue a claim directly with the towing provider when appropriate.

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Nothing in this policy excludes or limits liability that cannot legally be excluded or limited under applicable law.

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Pricing & Payment

The customer is responsible for the full towing price quoted and authorized through TQRSA, including any applicable mileage, after-hours, highway/hazard, weather, processing, storage, additional labor, or other disclosed charges.

Credit/debit card payments are subject to TQRSA's 5% processing fee and must be completed through the secure payment link provided by text message and/or email. Card payments are not accepted over the phone.

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Additional Towing Charges

Additional charges may apply if circumstances differ from the information originally provided by the customer, including incorrect vehicle information, vehicle condition, location, destination, mileage, required equipment, recovery conditions, wait time, or other circumstances affecting the tow.

The customer must authorize any additional charges through TQRSA when required before additional services are performed.

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REFUNDS & FINAL SALES

Except where otherwise required by applicable law, all completed services, labor, and installed merchandise are final and non-refundable.

​$100 Deposits
The required $100 deposit is non-refundable once TQRSA has initiated the dispatch process or a technician has been dispatched. Deposits are also non-refundable when service cannot be completed because the customer refuses or fails to comply with TQRSA's payment, identification, documentation, authorization, or safety requirements.

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Completed Services & Labor

Charges for services that have been performed or completed are non-refundable. Labor already performed, including diagnostic or service-related labor, is non-refundable.

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Tires, Batteries, Parts & Special Orders

Tires, batteries, parts, or other merchandise that has been installed, used, specially ordered, purchased, reserved, or committed specifically for a customer's service may be non-refundable.

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Used tires are sold AS-IS and are final sale. No refunds, exchanges, replacements, credits, or TQRSA warranty are provided on used tires once installed and accepted.

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Travel, Mileage & Dispatch Charges

Mileage, travel, dispatch, after-hours, highway/hazard, weather, processing, and other charges already incurred are non-refundable.

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Unsafe Conditions or Customer Refusal
A refund is not automatically owed when TQRSA is unable to complete service because of unsafe roadway or weather conditions, inaccurate information provided by the customer, customer refusal to cooperate, or circumstances covered by TQRSA's applicable service and dispatch policies.

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Refund Authorization
Any refund or credit voluntarily authorized by TQRSA is determined on a case-by-case basis at TQRSA's discretion, except where a refund or other remedy is required by applicable law.​

CHARGEBACKS & PAYMENT DISPUTES

Billing & Service Concerns

Customers are encouraged to contact TQRSA directly regarding any legitimate billing or service concern before initiating a payment dispute or chargeback so that TQRSA has an opportunity to review and address the matter.

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Service & Transaction Documentation

TQRSA maintains records that may include invoices, secure payment records, dispatch records, GPS/arrival information, text messages, emails, telephone records, photographs, videos, vehicle information, VIN/license plate documentation, customer identification when applicable, and technician documentation.

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TQRSA reserves the right to provide relevant documentation to banks, card issuers, payment processors, insurers, law enforcement when appropriate, courts, or other authorized parties in connection with a payment dispute, fraud investigation, collection matter, or legal proceeding.

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Chargebacks & Outstanding Balances

A chargeback or payment reversal does not automatically eliminate a customer's underlying payment obligation for goods or services that were properly authorized, provided, and completed.

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If payment for completed services is reversed, disputed, or charged back, TQRSA reserves the right to pursue any lawfully outstanding balance through available collection or civil remedies.

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Future Service

Customers with an unresolved chargeback, payment reversal, fraudulent payment, or outstanding balance may be refused future service by TQRSA until the matter has been resolved and any amount lawfully owed has been paid.

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Customer Rights

Nothing in this policy is intended to prevent or restrict a customer from exercising any rights available under applicable law or their cardholder agreement.

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LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, TQRSA is not responsible for losses, damages, failures, or conditions resulting from:

• Pre-existing vehicle damage or conditions

• Pre-existing damage, wear, deterioration, cracks, corrosion, stripped or damaged components, previously repaired components, or other compromised vehicle parts

• Mechanical or electrical failures unrelated to services performed by TQRSA

• Customer-provided incorrect or incomplete information

• Delays caused by traffic, weather, road closures, emergencies, supplier availability, or circumstances outside TQRSA's reasonable control

• Vehicle manufacturer charging restrictions or compatibility limitations

• EV battery, charging system, or vehicle software limitations

• Third-party towing, repair, tire, parts, or other service providers

• Customer refusal or failure to follow technician safety or service instructions

• Unsafe roadway, highway, environmental, or weather conditions outside TQRSA's reasonable control

 

TQRSA is not responsible for the failure of a pre-existing damaged, worn, previously repaired, or otherwise compromised component merely because the condition becomes apparent during or after service.

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Nothing in these Terms & Conditions is intended to exclude, waive, or limit any liability that cannot legally be excluded, waived, or limited under applicable law.

 

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